Meet Our Staff
Melinda West
Melinda is the Bursar. She provides overall direction for the Office of the University Bursar, which includes Accounts Receivable, Collection of Delinquent Receivables, Cash Receipts & Disbursements, Budget Tuition, and reconciliation of revenue and most financial aid accounts.
Carol Guest
Carol is Assistant to the Bursar. She handles correspondence, schedules meetings, travel, training and many other coordinative tasks to keep the office running smoothly. She also is responsible for all departmental purchases and ensuring invoices are processed for payment in a timely manner.
Becky Ford
Becky assists the Bursar with the management of special projects and other assignments. She serves as a liaison for the Bursar's Office with departments interested in accepting electronic payments through Commerce Manager. She coordinates all aspects of the implementation process with our third-party service providers.
Accounts Receivable
Kelly Perkins
Kelly is the supervisor in charge of student account resolution. Her staff manages telephone customer service, front desk reception, processing of Bursar email and the refunding process. Kelly is also in charge of training departments on using the Accounts Receivable System, and assisting departments with Study Abroad receivables.
Lisa Riggs
Lisa processes all refunds on A/R accounts. This includes refunds from excess financial aid and over payments. She also processes all absentia waiver requests forms and is responsible for entering special rate codes for students who qualify for multiple types of rates. She also reconciles daily the revenue received on accounts.
Henry Showalter
Henry is supervisor of our Budget Tuition Payment Plan and manages all aspects of the plan. Henry, also, supervises the Accounts Receivable Customer Service area. He and his team communicate with customers by phone, email and in person regarding their AR accounts.
Dee Anderson
Dee is our customer service representative who assists customers by telephone or email. Her duties include answering general questions related to accounts and explaining university policies and procedures.
Cathy Ratliff
Cathy is our customer service representative whose responsibilities include answering general questions as they pertain to accounts, IRS 1098-T and explaining university policy and procedures.
Shannon Taylor
Shannon is our customer service representative whose responsibilities include answering general questions as they pertain to accounts and explaining university policy and procedures.
Emily Quesenberry
Emily serves as our customer service representative at our front office receptionist desk. Emily's duties include answering general questions related to accounts and explaining university policy and procedures to walk in customers.
Nina Wilburn
Nina supervises the financial aid section of Accounts Receivable. Nina's area is responsible for the interpretation, crediting and billing of non-university scholarship awards. In addition, she is the primary contact for students enrolled in the Virginia College Savings Plan.
Vicki Thompson
Vicki works with students and sponsors related to third-party contracts and non-university awarded scholarships. Vicki also processes Faculty/Staff waivers.
Gaynell Shawver
Gaynell works with students and sponsors related to third-party contracts and non-university awarded scholarships. She is also responsible for entering exemptions for the student exchange programs along with processing billings for all ROTC programs.
Linda Terrill
Linda works with students and sponsors related to third-party contracts and non-University awarded scholarships. She also has responsibility for Senior Citizens, War Orphans and Law Enforcement Exemptions.
Cash Receipts & Disbursements
Rosa Lucas
Rosa is Manager of Cash Receipts & Disbursements. She is responsible for managing all cash collections and disbursements including the direct deposit program.
Lori Underwood
Lori supervises the customer service section in the Cash Receipts and Disbursements area.
Gidget Dove-Link
Gidget is responsible for providing customer service to Budget Tuition Plan customers. She is also responsible for servicing customers, receiving payments and distributing checks at the customer service window.
Christine Viars
Christine is responsible for processing funds from Office of Sponsored Programs and the VT Foundation. She is also responsible for servicing customers, receiving payments and distributing checks at the customer service window.
Kelly Leggett
Kelly is responsible for processing mail and scholarships received. She is also responsible for servicing customers, receiving payments and distributing check at the customer service window.
Jeanette Robinson
Jeanette is responsible for the direct deposit of payroll and accounts payable.
Sandi Merrix
Sandi is responsible for providing training and funds handling compliance reviews for the university.
Delinquent Accounts/Loan Processing
Janet Moran
Janet is Manager of Loans & Collections. She is responsible for delinquent accounts collections, and Perkins, Health Professional Student Loans and institutional loan funds processing.
Debbie Huff
Debbie is the supervisor for the collections area. She is responsible for oversight of all collection activities including debt set-off program and placing delinquent accounts with a collection agency.
Sandy Link
Sandy works in the collection area of the Bursar's Office. She is a customer service representative and is responsible for assigning accounts to our collection agency. She serves as the liaison with the collection agency and posts payments to accounts for payments made by customers to the collection agency.
Tracy Sibold
Tracy is responsible for printing of university checks as well as the payroll earnings and deduction statements. Tracy handles debt-setoff claims for collection of delinquent accounts.
Patricia Oliver
Pat works with Perkins, Health Professional Student Loans, and institutional loan programs that are in re-payment. She conducts exit interviews and assists borrowers with deferments and all questions regarding repayment of these loans.
Tracie Smith
Tracie's position is responsible to monitor the promissory note process for the Perkins, Health Professional Student Loans, and institutional loan programs. She also is responsible for assigning delinquent loans for collections and for the monthly reconciliation of the loans placed in collections.
Bursar Operations
Debbie Taylor
Debbie is Manger of Operations and is responsible for trouble shooting Banner Accounts Receivable System problems and managing projects for system enhancements. She works closely with our programmers and application developers in Administrative Information Systems. Debbie also manages the reconciliation process for all Bursar Office reconciliations.
Susan Edwards
Susan serves as the Accounts Receivable Security System Administrator and handles all requests for Banner AR user access. She processes our monthly billing statements and also is involved with tuition and fee assessment on students' accounts. Susan is responsible for the university's unidentified payments fund and unclaimed property.
Lauren Lawson
Lauren is our Direct Lending staff member. She serves as the liaison between the University, the Direct Loan Origination Center, and the U. S. Department of Education Direct Loan Staff to resolve problems related to transmission and recording of disbursement records. Reconciliation of all direct loan accounts is also a part of her responsibilities.
Gena Simmons
Gena is responsible for the reconciliation of all financial aid paid through the Accounts Receivable system. This includes university awarded aid as well as scholarships from outside sponsors.
IT Management
Stephen Huff
Steve is the IT Manager in the Bursar's Office and webmaster for the Bursar's website.